PRIVACY POLICY

 

Film Division takes your privacy concerns very seriously, and confirms to users of this site that we will not sell or rent individual user information to others and will only share information in accordance with this privacy policy.

Film Division is committed to keeping customer information confidential and used solely for the purpose of serving you better.

We undertake the following measures to ensure a high level of privacy for our customers. When transacting with our company you are dealing with Film Division only.

In order for us to provide the best possible level of service, we need to gather certain information. When you engage on a business level with Film Division, we will ask you for some relevant information, including:

• Your name
• Email address
• Phone number(s)

This information allows us to provide you with personalised services and correspond with you separately. The information you provide will be kept confidential and is used to support your customer relationship with Film Division. We protect the privacy of your information using highly secure, password-protected servers.

We endeavour to keep our information accurate and up to date. Alternatively, you can email us at hello@filmdivision requesting that we update, modify or delete your information.

Like most websites, we use cookies and other internal tracking methods to track the way our website is used by our customers so we understand better how to make the service faster and more user friendly. The information we gather is analysed either in the aggregate or at a customer level, where we feel that the data we collect will help to enhance your purchasing experience.

We do not share personally identifiable data with any other companies except as provided in this policy or permitted by law. We may provide such aggregate statistics about our sales, traffic patterns, and related website information to trustworthy third parties, but these statistics will include no personally identifying information.

In order to provide you with a service, we may share personally identifiable data with our agents (such as credit card processing companies, credit reference agencies, outside suppliers) and group companies for such purpose, relevant authorities or otherwise with your permission. Where appropriate, we share user experience information or other customer level personally identifiable information with companies within our group as well as our trusted third parties, agents and business partners for the purpose of accomplishing our objectives of customer personalisation and improvement of site design and user experience.

Cookies assign a unique identification to your computer and store the details on your hard drive via a facility in your web browser. The cookie does not contain any personally identifying information but does permit our website to recognize you each time you return to the Film Division website. On arrival your cookie then ‘handshakes’ with our system, which identifies you and makes it faster for you to navigate. If you do not want to use “cookies”, most web browsers will permit you to turn them off. Should you do this, you will still be able to access our website as normal.

The foregoing policies are effective for the www.filmdivision.co.uk website. By using our site, you agree to the terms of this privacy policy. Film Division reserves the right to change this policy from time to time and will update this page accordingly. By using this site you agree to be bound by any such revisions in effect at the time of use and should therefore periodically visit this page to determine the current policies applicable to users of the site. The policies and terms described above are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

Any credit card or personally identifying information divulged to Film Division will be stored on secure servers and not released to any other party without your explicit written authorisation unless as expressly provided in the Film Division privacy policy.

Some browsers may experience problems with SSL enabled websites. If you are experiencing problems using our website under SSL protection please email us on hello@filmdivision.co.uk.

There is a compliance or responsible officer who deals with security of information and personal data.
All employees are briefed on the importance of personal data and security and confidentiality of information obtained.

We control physical security in relation to the information and personal data that is contained at our facilities and restrict access to the computer rooms, technology areas, equipment and other facilities where unauthorised access by people could compromise our security.

All proprietary or confidential information, including personal data, is contained on computer and any that is contained and stored on manual files are locked up and secure.

We seek to control access to the information and personal data, including existing procedures for authorising and authenticating users as well as software controls for restricting access and techniques for protecting data such as encryption. We monitor and log access so as to assist in detection and investigation of security breaches and any attempted breaches where they occur.

We endeavour to maintain a business continuity plan as a contingency plan, which identifies our business functions and assets (including personal data) which would need to be maintained in the event of disaster and set out the procedures for protecting and restoring them if necessary.

We train our staff on security systems and have relevant procedures in place. Accordingly Film Division staff are aware of information security issues and they can go to the relevant officer with any issues relating to the Data Protection Act/Privacy or personal data.